Tuesday, 14 June 2016

The secret to happy client

There will be times when you work with a client who is not particularly tech-savvy. And, as is often the case when someone is trying to accomplish something that is a little outside of their expertise, they can be quite uneasy with the process. I experience the exact same feeling when something needs fixed around the house.
How do you go about making a client feel comfortable in this type of situation? It involves being part teacher and a little bit therapist.

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