There will be times when you work with a client who is not
particularly tech-savvy. And, as is often the case when someone is
trying to accomplish something that is a little outside of their
expertise, they can be quite uneasy with the process. I experience the
exact same feeling when something needs fixed around the house.
How do you go about making a client feel comfortable in this type of
situation? It involves being part teacher and a little bit therapist.